Returns & Exchanges

At Campion Education, we aim to provide innovative educational resources, solutions and services which enable schools to focus on providing the best learning outcomes for their students.

We understand that there may be times when you need to return or exchange an item and we want to make the process as simple as possible.



Our Returns & Exchanges Policy does not exclude or replace your rights under the Australian Consumer Law and regulations.



Physical Textbooks and Other Physical Items

If you have changed your mind about a textbook, non-digital book pack or calculator purchase, Campion Education is pleased to offer you a refund or exchange provided that:

  • You return the item within 14 days of purchase, OR on or before 14 February of the back-to-school season in which you purchased the item, whichever is later. (For example, for an item purchased in December 2024 for back-to-school 2025, 14 February 2025 is the last day for an exchange or refund), AND
  • You produce a satisfactory proof of purchase (your original receipt or online proof of purchase, such as a tax invoice), AND
  • The item is in original and re-saleable condition. Any original packaging such as shrink-wrapping or calculator packaging must be unopened. The item must be unused and as sold.

Please be advised that individual stationery items cannot normally be refunded for change of mind.

Digital Resources

Unfortunately, unless Consumer Law applies, change of mind returns or exchanges are not available for digital/electronic and downloadable resources, even if the item has not been downloaded or activated.

Please order these items carefully, making sure you’ve selected the correct resources for the correct subjects. Find out more about ordering and accessing digital products here.



Exchanges or refunds will be made on any goods deemed faulty due to manufacturer error. Please present your receipt for exchange, refund or for warranty.



Goods that are purchased solely, or in part with a Campion Education voucher may be exchanged or returned subject to our Returns & Exchanges Policy.



Campion Education purchases can be returned to any Campion Education retail service centre across Australia. Find our store locations here.

You can also post your return to us. Please note that products must be in original,re-saleable condition to be considered for a refund or exchange, so please pack your items carefully. The customer is responsible for the cost of postage. Please include your original receipt and contact information. Returns can be posted to the following address in your state:

Campion Education Returns
Unit 2, 43 Herbert St, Artarmon, NSW 2064

Campion Education Returns
Unit 5, 121 Evans Road, Salisbury, QLD 4107

Campion Education Returns
29 O G Rd, Klemzig SA 5087

Campion Education Returns
88-92 Waterview Close, Dandenong South VIC 3175

(Please note this is a postal address only – no retail store at this address. Store locations here)

Campion Education Returns
751 Marshall Road, Malaga WA 6090


If you have any questions regarding our Returns & Exchanges policy, please contact your local Campion Education office here