Returns & Exchanges

At Campion Education, we aim to provide innovative educational resources, solutions and services which enable schools to focus on providing the best learning outcomes for their students.

We understand that there may be times when you need to return or exchange an item and we want to make the process as simple as possible.

 

CONSUMER GUARANTEES

Our Returns & Exchanges Policy does not exclude or replace your rights under the Australian Consumer Law and regulations.

 

CHANGE OF MIND RETURNS & EXCHANGES

Physical Textbooks and Other Physical Items

If you have changed your mind about a textbook, non-digital book pack or calculator purchase, Campion Education is pleased to offer you a refund or exchange provided that:

  • You return the item within 14 days of purchase OR before 15 February of the back-to-school season in which you purchased the item, whichever is later. (For example, for an item purchased in December 2023 for back-to-school 2024, 15 February 2024 is the cut off)
  • You produce a satisfactory proof of purchase (your original receipt or online proof of purchase, such as a tax invoice)
  • The item is in original condition, including any original packaging (including shrink-wrapping) and is unused and as sold

Please be advised that individual stationery items cannot normally be refunded for change of mind.

Digital Resources

Unfortunately, unless Consumer Law applies, change of mind returns or exchanges are not available for digital/electronic and downloadable resources, even if the item has not been downloaded or activated.

Please order these items carefully, making sure you’ve selected the correct resources for the correct subjects. Find out more about ordering and accessing digital products here.

 

FAULTY GOODS RETURNS

Exchanges or refunds will be made on any goods deemed faulty due to manufacturer error. Please present your receipt for exchange, refund or for warranty.

 

VOUCHERS

Goods that are purchased solely, or in part with a Campion Education voucher may be exchanged or returned subject to our Returns & Exchanges Policy.

 

HOW TO RETURN YOUR PURCHASE

Campion Education purchases can be returned to any Campion Education retail service centre across Australia. Find our store locations here.

You can also post your return to us, however please note that products must be in original condition to be considered for a refund or exchange, so please pack your items carefully. The customer is responsible for the cost of postage. Please include your original receipt and contact information. Returns can be posted to the following address in your state:

NSW 
Campion Education Returns
Unit 2, 43 Herbert St, Artarmon, NSW 2064

QLD
Campion Education Returns
Unit 5, 121 Evans Road, Salisbury, QLD 4107

SA
Campion Education Returns
29 O G Rd, Klemzig SA 5087

VIC
Campion Education Returns
88-92 Waterview Close, Dandenong South VIC 3175

WA
Campion Education Returns
751 Marshall Road, Malaga WA 6090

QUESTIONS

If you have any questions regarding our Returns & Exchanges policy, please contact your local Campion Education office here