Support & FAQs for Parents

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How to order

How to place your order

Head here to learn how easy it is to place your order with Campion, or watch our ‘How to place your student order online’ video.

How do I order digital resources (eBooks, Access Codes, etc.)?

Ordering your digital resources such as access codes and eBooks etc is easy – here are some ways to do it!

  1. When ordering online, you can follow our instructions on how to order and when you get to your school’s resource list, look for the relevant digital items on your list.  They will generally have something in the title to indicate they are a digital product, such as “Access Code” or “Interactive” or “MyConnect” or “eBook”.
  2. If you’ve already placed your order and need a code, head here to see the list and for more information.
  3. Digital codes that are on your resource list can also be ordered in-store at Retail Service Centres.

How do I find my school’s book list or resource list?

Click here to jump to the ordering system. Login with your email or mobile number.

Find your child’s resource list using their school email or the school’s 4 digit resource list code. If you can’t find the Resource List Code, enter the student’s first name and surname and select ‘Request code’, and we’ll find it for you. Then select your child’s year level to see all your resources.

I am having trouble ordering online

The Campion Online Ordering website works best on any of the following up-to-date browsers:

  • Google Chrome
  • Safari

Please ensure you have downloaded and installed the latest browser version to your device.

The Campion Online Ordering website is designed to work on all devices, however, we do recommend you use a PC desktop or laptop device for the best experience.

For further assistance or to report a problem please contact Campion’s local Customer Service team.

How do you set your pricing?

As a family-owned company, we know that it can be tough to find the budget for children’s school needs. We do our best to keep costs as affordable as possible for families.

We charge publisher recommended retail price for textbooks; we never charge higher than that. For families who have handmedown or used textbooks, we offer digital codes (activation and reactivation codes) wherever possible.  For stationery, we offer the exact quality item selected by school for your child. While for some items it may be possible to pick up cheaper alternatives at bulk retailers, we always recommend you check to make sure you are buying the exact variant and high quality product that has been chosen by your child’s school.

Can I combine delivery costs for multiple children?

At Campion we pick and pack each individual child’s order with their respective year level. This means that we pack orders in the most efficient manner, reduce errors and to expedite delivery times. It also means you don’t have to sort out which item is for which child as they are packed individually. To ensure you are getting the best delivery costs, we highly recommend placing your order by your school’s order-by date.

Receiving my order

When will my order be delivered?

If you have placed your order, jump on here to see the status of your order and your delivery timeframe for each order you’ve placed.

Once your order has left our warehouse, we’ll email you the Australia Post tracking details so that you can check the progress of your delivery, and you can also check your delivery timeframe on your confirmation email.

If you ordered by your school’s due date, we will get all available items in your order to you in January prior to the start of school.

Your school may nominate to have some items sent to the school for distribution, such as books that publish after January, or large and breakable items such as art folios. If that’s the case we will let you know.

How will my order be delivered?

If you have selected ‘Home Delivery’:

We have partnered with Australia Post to deliver your order. Once your order has been dispatched from our warehouse, we’ll email you the Australia Post tracking details so you can check the progress of your delivery. If your email doesn’t arrive as expected please check your email junk folder.

If you have selected ‘School Collection’:
You will need to collect your order from the location that your school has set. You can check these details by logging in or by checking your order confirmation email.

If you have selected ‘Click & Collect’:
We’ll send you an SMS and email when your order is ready for collection from your nominated location – usually 1 to 5 days. If your SMS / email doesn’t arrive as expected please check your email junk folder.

Do I need to sign on delivery? What if no one is home ?

Campion orders are sent with ‘signature on delivery required’ setting as default. In the Australia Post app or when you get Australia Post notifications, you can opt for your parcel to be left in a safe place without signature if you prefer. Find Australia Post app information here.

If no one is home and Australia Post attempt to deliver your order with ‘signature on delivery required’, you will get a message from Australia Post to let you know which Post Office your order has been taken to, and how long it will be held there before being returned to sender.

If you are likely to be away from home during the delivery period, we suggest that you consider providing an alternative delivery address when you are placing your order, such as your workplace, neighbours, grandparents etc (check with them first of course!).

I’ve forgotten the date for my school collection

The date and location for your school collection are provided in your order confirmation email that you receive after you’ve placed your order.

If you can’t find this, please get in contact with us to help (details below).

I can’t make it to my school collection day

You can ask a friend or a relative to collect your order on your behalf if you aren’t able to make it to the school collection day, and we find that this is a really good way of making sure you get your order when you need it.

What digital eBook information will I receive after placing my order?

Once you have ordered your digital items either online or in-store, you will receive an ‘Order Confirmation’ email which is your record of the items you have purchased. If you have correctly ordered your digital products, you will see them listed on your order confirmation. If your email doesn’t arrive as expected please check your email junk folder.

What happens next depends on how your school has decided to distribute your digital products. Each school is different, but as a general guide, here’s what you can expect:

If you have ordered a product with ‘Access Code’ in the title:
You will receive a separate email containing the unique access code for that individual digital product. You will generally receive this within one business day of placing your order.

If you have ordered a product with ‘MyConnect’ in the title:
Your Order Confirmation email will tell you the approximate date that you will receive your access details for your MyConnect product. Your access details will be sent to you based on that date in a separate email. The timing of that separate email is determined by your school’s preference.

Many schools decide to wait until the first week of school until they set their students up with their digital products. Generally this will be made clear in the emails we send you, but if you have any concerns you can always contact us.

Returning & exchanging items

I want to return or exchange an item

We are able to make exchanges and refunds on any goods that are deemed faulty from the manufacturer.

Refunds may be provided on textbooks that are in original condition. Please return the item within 14 days of purchase OR before 15 February of the back-to-school season in which you purchased the item, whichever is later. (For example, for an item purchased in December 2023 for back-to-school 2024, 15 February 2024 is the cut off).

Please be careful with shrink-wrapped items — if you’ve taken the shrink-wrapping off, we are not able to provide you with a refund or exchange due to change of mind (refer to our change of mind policy for further details).

Please note that you’ll need to provide your original receipt or a printout of your online order invoice in order to make any returns or exchanges.

Our full returns and exchanges policy is here.

Can I return or exchange digital resources?

Unfortunately, if you change your mind, digital resources can’t be returned, refunded or exchanged — even if you haven’t used or activated them.

Please order these items carefully, making sure you’ve selected the right resources for the right subjects.

Missing items & stock availability

There are items missing from my order

We rely on many different suppliers providing their resources to us, and supply and availability dates vary. From time to time, something you have ordered is not available when your order is being packed.

If we haven’t been able to supply some items in your order, we’ll deliver them to your delivery address, our local retail service centre or to your school, free of charge, as soon as they are supplied to us. The invoice which you receive with your delivery will tell you which items weren’t available and will tell you where they will be delivered. You’ll receive an email letting you know once they’ve been delivered.

Oversized or fragile items that cannot be posted (for example, large art portfolios or musical instruments) are usually distributed at your school at the beginning of Term 1.

I want to know if an item is in stock in one of your stores

Please contact us (details below) with the details of the book, including ISBN, title, author and edition and our customer service team will be happy to assist as best we can.

Unfortunately it is difficult to advise you on whether or not particular items are in stock in a particular store because during busy periods, stock can be depleted quickly, and we don’t want to advise you to come into store and then not be able to find the item you are looking for.

We recommend that you place your order online and as soon as it comes in, we’ll have it delivered to you.

If you happen to be in our store and the item you are seeking is out of stock, you can order and pay for it and our team will email you when it is ready for you to collect.

Ordering & accessing digital products

How do I order digital resources such as Access Codes, eBooks etc?

Ordering your digital resources such as access codes and eBooks etc is easy – here are some ways to do it!

  1. When ordering online, you can follow our instructions on how to order and when you get to your school’s resource list, look for the relevant digital items on your list. They will generally have something in the title to indicate they are a digital product, such as “Access Code” or “Interactive” or “MyConnect” or “eBook”.
  2. If you’ve already placed your order and need a code, head here to see the list and for more information.
  3. Digital codes that are on your resource list can also be ordered in-store at Retail Service Centres.

What digital eBook information will I receive after I have successfully ordered?

Once you have submitted your order, you will receive an ‘Order Confirmation’ email which is your record of the items you have purchased. If you have correctly ordered your digital products, you will see them listed on your order confirmation.

What happens next depends on how your school has decided to distribute your digital products. Each school is very different, but as a general guide, here’s what you can expect:

If you have ordered a product with ‘Access Code’ in the title:
You will receive a separate email containing the unique access code for that individual digital product. You will generally receive this within 1 business day of placing your order.  If your email doesn’t arrive as expected please check your email junk folder.

If you have ordered a product with ‘MyConnect’ in the title:
Your Order Confirmation email will tell you the approximate date that you will receive your access details for your MyConnect product. Your access details will be sent to you based on that date in a separate email. The timing of that separate email is determined by your school’s preference.

Many schools decide to wait until the first week of school until they set their students up with their digital products. Generally this will be made clear in the emails we send you, but if you have any concerns you can always contact us.

What device should I use to download digital resources?

Always use the device that your child will be using at school this year.

It may be an iPad, tablet or computer, but if you’re not sure what device to use, it’s best to contact your school to find out which device they prefer you to use.

How do I download or access my digital resources?

For Access Codes:

When you receive an Access Code, each publisher has slightly different steps you need to follow to set up their resources.

We send you their instructions in an email for each of their products. You can follow these instructions or we’ve also created videos to show you how to download and set up your access. You can view these in the options below, where we’ve set them out by publisher name,

Many of the publishers need you to set up an account on their website in order to access the content.

When you’re setting up your account you’ll need:

  • Username: Always use the student’s school email address eg: potter.harry@hogwarts.edu.au
  • Password: You will need to create your own password.
    Each publisher will have their own criteria for password strength, but generally it will need to have at least eight (8) characters, contain one capital letter and one symbol or number.
    Here’s an example: Hogwart$

Keep these details somewhere safe so you can find them if you need them. If you have to set up more than one digital resource (ie on a different website for a different subject) use the same user name and password — it will make it easier to remember!

TIP FOR PARENTS / CARERS: If you’re doing this setup on behalf of your child, make sure you’ve used their school email address (not your own email address) and make sure they know what password you’ve created.

What is an Access Code?

An Access Code is a unique code that gives you access to the digital resources you’ve bought.

It is generally a random combination of letters and numbers, such as: S4CU-5L0S-2JDM-8SMT

When you enter the access code, it indicates to the publisher that you have paid for the digital resources, and they will allow you to access or download them.

You generally need an access code for each different digital resource you have purchased. This helps the publishers know which resources to give you access to. You can’t use the same access code for more than one person.

In most circumstances, we will email you with the access code you need, but occasionally they will be provided on a small card with the rest of your books and stationery.

What is Campion MyConnect?

Campion MyConnect is our app that allows you to read eBooks both online and offline and allows you to access interactive content when you’re online.

You can store all your eBooks in your Campion MyConnect app, making it a single point for your digital resources. You can highlight, make notes and bookmark pages like you would in a normal printed textbook.

Campion MyConnect works on desktops, laptops and tablets. It allows you to sync all your reading and work across each device you download it to.

Jump to Accessing digital resources through MyConnect2.

What is a reactivation code?

Reactivation codes are for secondhand textbooks. If you have a secondhand textbook that has been used by a student previously, and you would like to access the digital eBook component, you may need to purchase a reactivation code.

To check if you need to purchase a reactivation code, read more below.

I have purchased a secondhand book, how do I access the digital content?

If you have a secondhand book and want to access the digital content, it is a good idea to check first whether the activation code on the inside front cover of the book has been activated before, or if it is still valid, before purchasing a reactivation code.

For Cambridge, Nelson Cengage and Jacaranda textbooks, you can enter the activation code from the inside cover of your secondhand book into the following websites to check whether the activation code is still valid:

Cambridge: www.cambridge.edu.au/codecheck

Jacaranda: www.jacplus.com.au/validate-reg-code

Nelson Cengage: https://www.nelsonnet.com.au/verify-access-code

For other publishers, create an account or sign into your account on the publisher website listed below (see our help videos on this page to guide you through this process), and follow the prompts to activate your secondhand book. If the system does not allow you to activate your secondhand eBook, then it is likely the activation code is no longer valid and has been used before.

Matilda: mea.digital/login

Oxford: www.oxforddigital.com.au

Pearson: www.pearsonplaces.com.au

If the original activation code in your secondhand book is still valid, you should be able to access the digital content using this original activation code, and you will not need to purchase a reactivation code.

If the original activation code in your secondhand book is no longer valid (has been activated before), you may need to purchase a reactivation code to access the digital content.

Important: When purchasing reactivation codes, please choose carefully. Unfortunately, if you change your mind, reactivation codes cannot be returned, refunded or exchanged — even if you haven’t used or activated them.

What are the standard terms and conditions for digital resource licensing?

The License Agreement is a legal agreement between you and Campion Education for the use of digital publications supplied by us for use in our purpose built readers, which includes electronic book material, and may include “online” or electronic documentation (“eText / eBook”). You agree to be bound by the terms of this licence by downloading your copy of this material.

The eText / eBook is protected by Australian copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. The eText / eBook is licensed, not sold.

Grant of licence
Under this licence, Campion Education grants you with a non-exclusive and non-transferable licence. You have access to install and use the eText / eBook on one device ONLY. This licence does not include the right to sub-license or distribute the eText / eBook to any other individual or entity.

Licence Term
The Licence Term commences from the date of download of the eText / eBook and expires in 12 (Twelve) months, unless otherwise stated.

Description of other rights and limitations

  • Not for Resale — The eText / eBook must not be resold, or otherwise transferred.
  • Rental — You must not rent or lease the eText / eBook.
  • Limitations on Reverse Engineering, Decompilation, and Disassembly — You must not reverse engineer, decompile, disassemble or remove any password protection used in the eText / eBook.
  • File Transfer — You must not allow copying of the eText / eBook including, but not limited to, copying through file sharing networks.
  • Marks of Ownership — You must not remove or alter any mark of ownership, copyright, trademark watermarks or other property right which is embodied in the eText / eBook including its documentation.
  • Copyright — All title, copyright and intellectual property rights in and to the eText / eBook, and any installation of the eText / eBook are owned by the relevant publisher and/or author. Storage of this intellectual property by any means electronic or otherwise, which is contrary to this licence agreement, may result in prosecution.
  • Termination — Without prejudice to any other rights, Campion Education may terminate this licence if you fail to comply with the terms and conditions of this licence.

Export restriction
You must not export or otherwise transfer the eText / eBook from your country of residence, including, without limitation, to a country or jurisdiction whose laws allow or mandate loss of the title and intellectual property rights.

Governing laws and jurisdiction
This licence is governed by the laws of the State of Victoria, Australia.

Customer remedies
To the maximum extent permitted by applicable law, Campion Education’s entire liability and your exclusive remedy, shall be, at Campion Education’s discretion, either refund of the Licence Fee, if any applies, or repair or replacement of the eText / eBook that does not meet this warranty and that is returned to Campion Education. This warranty is void if failure of the eText / eBook has resulted from accident, abuse or misapplication.

No other warranties
To the maximum extent permitted by applicable law, Campion Education disclaims all other warranties and conditions, either express or implied, including, but not limited to, implied warranties or conditions of merchantability, fitness for a particular purpose, title and non-infringement, with regard to the eText / eBook. This warranty gives you specific legal rights. You may nevertheless have the benefit of certain rights or remedies pursuant to consumer protection acts and laws. This warranty does not preclude such rights.

Liability limitation
To the maximum extent permitted by the applicable law, in no event shall Campion Education be liable for any special, incidental, indirect, or consequential damages whatsoever (including, without limitation, damages for the loss of Profits, Interruption, loss of Information, or any other Pecuniary Loss) arising out of the use of or inability to use the eText / eBook even if Campion Education has been advised of the possibility of such damages. In any case, Campion Education total liability under any provision of this eText / eBook shall be limited to the amount of the Licence Fee, if any.

If you have any questions regarding this, please contact us.

Accessing digital content

I've lost my access code emails - how do I resend them?

Can’t find the email that had your access codes and instructions? Please get in contact and we’ll be able to help. Contact details are below.

Accessing digital resources through MyConnect2

MyConnect2 access is customised to your school. Each new student is sent a Welcome to MyConnect email with details on how to connect.

If you cannot find the email or link, here’s what to do:

Step 1. Head to the “MyConnect School Search”  page

Step 2. Search by either school name or email, then hit the red Connect button

Already a MyConnect2 user?

If a student has used MyConnect in previous years, this year’s eBooks and interactive resources are automatically added to their MyConnect2 bookshelf.

Need help?

The quickest way to get help is via the MyConnect2 in app support — click the talking head in the bottom right of MyConnect2 to open a chat window.

Alternatively, contact the Digital Help team.

Check your Cambridge Code is valid

Cambridge have a tool called Cambridge Code Health Check to help you make sure your unique 16 character access code is valid.

Visit www.cambridge.edu.au/codecheck and enter your 16 character access code to confirm that the code in your textbook is valid.

Check your Jacaranda Code is valid

Jacaranda Plus have a tool that helps you make sure your unique registration code is valid.

Visit www.jacplus.com.au/validate-reg-code and enter your registration code to confirm that the code in your textbook is valid.

Check your Matilda Code is valid

To check the second-hand book code:

  1. Login/or register an account: mea.digital/login
  2. Click ‘Activate code’
  3. Click ‘Activate access code’
  4. Enter the code from the second-hand book (inside the front cover)

If the code doesn’t activate, then a reactivation code is most likely needed.

Walk-through videos to assist in this process can be found on the Matilda Education MyDigital product walk-throughs & FAQs page, covering:

  • Logging/Registering: Video 1
  • Activating a code: Video 2

Check your NelsonNet or Nelson MindTap code is valid (Nelson Cengage)

Nelson Cengage has an online tool that helps ensure your unique registration code is valid. This link can be used to check both NelsonNet and Nelson MindTap codes.

Visit https://www.nelsonnet.com.au/verify-access-code and enter your registration code to confirm that the code in your textbook is valid.

Cambridge GO digital access codes

Cambridge GO

This video will step you through how to set up the digital resources that you need to access from the Cambridge GO website.

Or, we’ve provided step by step instructions below:

Step 1.
Open the email you received containing the details of the product you have ordered, your unique Access Code and instructions on how to use the Access Code to access your eText.

Click on the Cambridge Activate website listed in your email. For reference, this should be: www.cambridge.edu.au/activate

Step 2.
Enter the access code from your email from Campion Education into the boxes, tick the box to agree to the terms of use and click ‘Activate’. You will be transferred to the Cambridge GO log in page.

If you are an existing user, log in with your existing details. If you have forgotten your password, click ‘Forgot password?’ to have it reset. Skip to Step 5.

If you are a new user, you will need to create a new account by clicking on the ‘Create a student account’ button.

Step 3.
Enter all your details as prompted. We recommend you use your student school email address. Create a username and password then tick the box to accept the terms and conditions. To proceed click ‘continue with email’.

Complete the CAPTCHA test and confirm your email address is correct.

Step 4.
Cambridge will send an email to the email address you entered with a login code. Copy and paste the code from the email you received back onto the Cambridge website and click ‘continue with code’.

When you first log in to Cambridge GO you will need to give your country of residence as Australia and accept the terms of use. Proceed by clicking ‘Get Started on GO’.

Step 5.
Cambridge now confirms your access code has been accepted, and you can access your eText in Cambridge GO.

For further instructions on accessing and using your digital resources, visit the Cambridge GO support website here: Cambridge GO – tap “support”

Cambridge reactivation codes for secondhand textbooks

Watch this video to learn how to use your Cambridge reactivation codes for your secondhand Essential Maths or Senior Maths textbooks.

Or you can follow these step-by-step instructions:

  • Click on the website link provided in the Cambridge Reactivation code email you received from Campion Education. Enter or paste your copied 16-character code taken from the Campion email — then click the tick box to accept the terms of use. Now click ‘activate code’. For new Cambridge GO users, click on ‘create a student account’, then proceed with step 2.For returning Cambridge GO account users, enter your login details and click ‘login’ then skip to step 3.
  • Enter all your details as prompted. We recommend you use your student school email address. Create a username and password then tick the box to accept the terms and conditions. Click ‘continue with email’ to proceed.
  • If prompted, enter your country of residence as ‘Australia’ and accept the terms of use. Now select ‘get started on GO’.
  • You will be presented with a page showing your pre-filled reactivation code entered earlier. After confirming both the terms of use text box and ‘add your resource’ option have been selected, you will then need to enter the code from the secondhand print textbook. This code is typically found on the inside front cover of your print textbook. Once entered, click ‘reactivate code’.
  • You will receive notification that the resource has been activated. It is now accessible from the ‘resources’ section of the Cambridge GO website.
  • If the activation code inside your secondhand textbook is faulty or cannot be read, please contact the Cambridge Service Desk.

Please be careful when purchasing secondhand textbooks — if you’ve purchased the wrong edition the re-activation codes may not work. Please refer carefully to your school’s resource list for guidance.

Jacaranda digital access codes

Jacaranda

This video will step you through how to set up the digital resources that you need to access from the Jacaranda website.

Or, we’ve provided step by step instructions below:

Step 1.
Open the email you received containing the details of the product you have ordered, your unique Access Code and instructions on how to use the Access Code to access your eText.

Click on the Jacaranda website listed in your email. For reference, this should be: www.jacplus.com.au

Step 2.
If you have an existing account (i.e. you have used Jacaranda Plus in the past) you can login with your existing email and password on the left hand side of the page and jump to step 4 below.

If you are a new user, to create a new account click ‘Create your account’ button on the top right hand side of the page and complete your details as requested.

We recommend using your school student email address as your user name, or if you don’t have one, use an email address you access regularly.

Click ‘Create account’

Step 3.
Jacaranda Plus will confirm you have registered and will ask you to confirm your login details.

Confirm your details and select confirm & proceed to be taken to your Jacaranda bookshelf.

Step 4.
Select ‘Add a new title’. You will be prompted to enter your registration code. Use the Access Code in your email from Campion Education.

Click ‘Add’ and you will be taken to a page that asks you to accept Jacaranda’s terms and conditions.

Last step.
Once you have accepted the Terms & Conditions, either the title will open (if there’s only one format available in your product) or the format panel will open (if there are multiple formats available).

From the format panel, select ‘Open in learnON’. Note: You can change the format at any time.

To return to your bookshelf, click the down arrow next to your username in the top right hand corner of the page and select ‘My Bookshelf’ from the drop down menu.

You will be taken back to your Jacaranda bookshelf and the eText you have activated will now be displayed.

Matilda Education digital access codes

Activating a Matilda Education digital access code

Or, we’ve provided step by step instructions below:

Matilda Education offer both digital access codes and digital download codes. If your instructions mention login / registering, it’s a digital access code.

Step 1.

Open the email you received containing the details of the product you have ordered, including your unique Access Code and instructions on how to use the Access Code to access your eText, and click on the link. For reference, this should be: http://mea.digital/login

Please note that this website works best using the Chrome browser and for best results please regularly clear your cache.

Step 2.

You will come to the MyDigital Login/Register form. If you have an existing account (i.e. you have used Matilda Education in the past), click ‘Log In’.

Enter your details to log in to your bookshelf. If you have forgotten your password, click the ‘Trouble signing in’ link to have it reset. Skip to step 4 below

If you are a new user, create a new account by clicking ‘Register’.

Step 3.

Enter in your details as prompted. We recommend you use your student school email address to set up your new account. If you aren’t sure of your student school email address, please check with your school/teacher.

Click ‘Create Account’.

Step 4.

Once logged in, click on the ‘Activate Code’ tile or the plus symbol, then select ‘Activate Access Code’. Enter the Access Code provided in your email from Campion Education into the ‘Enter access code’ field.

Please ensure there is no space before the first letter/number or after the last number/letter.
Please keep in the dashes.

Then click ‘’Verify’, followed by ‘Activate’ to add your new eText.

Last step.

Your new eText has been successfully added to your library! You can view this eText by clicking the ‘eBook’ button below the cover page image.

Activating a Matilda Education digital download code

If you have a digital download code, there is no need to register. To activate this code, please go to mea.digital/download and enter your code.

Tip: if you copy and paste the code (Ctrl C and Ctrl V) you can avoid  keying errors. If you are entering a code from inside a textbook, the dashes shouldn’t be included.

Matilda Education reactivation codes for second-hand textbooks

To redeem your code, please go to mea.digital/login

Please note that this website works best using the Chrome browser and for best results please regularly clear your cache.

Please either Login or click “Register” if you do not already have a MyDigital account with Matilda Education.

Important:
If you are registering, please ensure that you select your school’s name when creating your account.

Once you’ve logged in, click “Activate Code”
Click “Reactivate access code” button
Follow the instructions and enter the codes.

Please ensure there is no space before the first letter/number or after the last number/letter.
Please keep in the dashes.

Tip: cut and paste the reactivation code (ctr c and ctr v) to avoid any keying errors.

The product should now appear in your MyDigital library.

There is a video walk-through (video 2) which shows the process of using reactivation codes on the Matilda Education MyDigital product walk-throughs & FAQs page.

If you have any queries regarding this process, please contact Matilda Education Customer Support by email at customersupport@matildaed.com.au

Nelson MindTap (Nelson Cengage)

This video will step you through how to set up your Nelson MindTap courseware, that you need to access through the Nelson Sync portal.

Or, we’ve provided step by step instructions below:

Step 1.

Open the email you received containing the details of the product you have ordered, containing your unique Access Code and instructions on how to use the Access Code to access your Nelson MindTap courseware. Click on the Nelson Sync portal link listed in your email. For reference, this should be: https://nelson-sync.cengage.com/portal/register

Step 2. 

You will come to the Nelson Sync portal registration page. You will first need to enter your course key. This has probably been emailed to you by your teacher. Click ‘Next’.

Step 3. 

Check the School, Course and Teacher details displayed, and optionally enter your Student ID in the field provided.

Step 4.

If you have an existing account (i.e. you have used NelsonNet or Nelson Sync in the past), click the ‘login’ link under the ‘Student ID’ field.

Enter your details to log in to your bookshelf. If you have forgotten your password, click the ‘Forgot password’ link to have it reset. Skip to step 7 below

If you are a new user, create a new account by clicking ‘Next’

Step 5.

Enter in your details as prompted. We recommend you use your student school email address to set up your new account. If you don’t have one, use an email address you use regularly. Click ‘Next’.

Step 6. 

You will receive confirmation that ‘Your account was successfully created!’. Click ‘Go to Learning Portal’ to access your course.

Step 7. 

Once logged in, enter the Access Code provided in your email from Campion Education into the ‘Enter your access code’ field. Then click ‘Add’ to add your new Nelson MindTap courseware.

Your new resource has been successfully added! You can view Nelson MindTap courseware by clicking the ‘Launch Course’ button to the right of the cover page image.

NelsonNet digital access codes (Nelson Cengage)

NelsonNet (Nelson Cengage)

This video will step you through how to set up the digital resources that you need to access from the NelsonNet website.

Or, we’ve provided step by step instructions below:

Step 1.
Open the email you received containing the details of the product you have ordered, containing your unique Access Code and instructions on how to use the Access Code to access your eText.

Click on the NelsonNet website listed in your email. For reference, this should be: www.nelsonnet.com.au

Step 2.
You will come to the NelsonNet homepage.

If you have an existing account (i.e. you have used NelsonNet in the past), click ‘Login’.

Enter your details to log in to your bookshelf. If you have forgotten your password, click the ‘Forgot password’ link to have it reset. Skip to step 4 below

If you are a new user, create a new account by clicking ‘Create an account’

Step 3.
Enter in your details as prompted. We recommend you use your student school email address to set up your new account. If you don’t have one, use an email address you use regularly.

Click ‘Register’.

Step 4.
Once logged in, enter the Access Code provided in your email from Campion Education into the ‘Enter your access code’ field.

Then click ‘Add’ to add your new eText.

Last step.
Your new eText has been successfully added to your bookshelf!

You can view this eText by clicking the ‘eBook’ button below the cover page image.

Oxford digital access codes

Oxford

This video will step you through how to set up the digital resources that you need to access from the Oxford website.

Or, we’ve provided step by step instructions below:

Step 1.
Open the email you received containing the details of the product you have ordered, your unique Access Code and instructions on how to use the Access Code to access your eText.

Click on the Oxford website listed in your email. For reference, this should be: www.oxforddigital.com.au

Step 2.
If you have an existing account you can simply click ‘Sign in’ and sign using your details. Skip to step 4.

If not, you will need to create a new account by selecting ‘Register’.

Enter the information requested. We recommend you use your student school email address or if you don’t have one, use an email address you regularly access.

Create and confirm your password.

Step 3.
You will receive an email from Oxford to your nominated address. Click on the ‘Activate account’ link in the email.

You will be taken to an ‘Account Activated’ page. Click ‘Sign in’

Sign in to your new account.

Step 4.
Once logged in, your Oxford digital library will be displayed.

Click ‘Add a product’ and enter your Access Code provided in the email from Campion Education in the Activation code box and click ‘Activate’.

Last step.
You will now get verification that your code has been accepted and activated.

Your eText will now be displayed in your Oxford Digital library.

Pearson digital access codes

Pearson Places

This video will step you through how to set up the digital resources that you need to access from the Pearson Places website.

Or, we’ve provided step by step instructions below:

Step 1.
Open the email you received containing the details of the product you have ordered, your unique Access Code and instructions on how to use the Access Code to access your eText.

Click on the Pearson Places website listed in your email. For reference, this should be: www.pearsonplaces.com.au/activate

Step 2.
Verify if you already have a Pearson Places account by entering your student email address into the ‘Email’ field and clicking ‘Get started’.

The website will tell you if you have an existing account (i.e. you have used Pearson Places in the past), and you can sign in using your password and go to step 4.

If you are a new user, you will be asked to create a new account.

Step 3.
Enter your details as prompted.

We recommend you use your student school email address, or if you don’t have one, use an email address you regularly access.

Click the checkbox indicating you have read and understood the ‘Terms of Service’, then click ‘Next’.

Step 4.
You will be now be asked to activate your product.

Enter the Access Code provided in the email from Campion Education into the ‘Access Code’ boxes.

Click ‘Verify Product’.

Last step.
Pearson Places asks you to confirm your product is correct, so the details of your eText will be displayed on the screen.

Check the correct product is displayed, and if it is, click ‘Yes, activate now’.

Your new eText has now been successfully activated and is available in your Pearson Places Bookshelf.

Click & Collect

Do you offer a Click & Collect service?

We offer a Click & Collect service for pickup at many of our retail service centres between January — September each year.

Please note that due to high volumes of orders and to make sure we can fulfil orders smoothly, Click & Collect availability may be restricted at certain times of year, for example during October — December. If you can’t see the option in the online order portal, Click & Collect is not available at this time.

Due to space constraints, Click & Collect is not currently available in NSW.

How will I know my order was successful?

After successfully placing your order online, you will receive an order confirmation via email.

When will my order be ready?

Click & Collect is generally available between January — September. As a guide, please allow between 1 and 5 business days for your order to be ready. You will be sent an SMS to the number provided in your online order when available for collection. At the same time, an email will be sent to your email listed on your order. Any items not available to be supplied will be detailed in this email.  To pick up your Click & Collect order please proceed to the Collection counter at the allocated store.

How long do you hold Click & Collect orders for?

We will hold your order at selected stores for 7 days from when you receive your SMS & email collection notification. If you do not collect your within this timeframe, we will cancel and refund your order back to the payment method used when you placed your order.

Is Click & Collect available at all stores?

Click & Collect will be available across most stores nationwide between January — September each year. This service offering is unavailable from October — December to factor in the main service offerings provided for your school to ensure full allocation of stock.

What happens if items in my order are out of stock?

Sometimes, items might be unavailable to supply at the selected store. We will place the item(s) on backorder and notify you by email when they are available for collection.

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