Support & FAQs
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- Support & FAQs
problems as quickly as possible.
How can we help?
Need help placing
your order?
We can help with step-by-step instructions and a video showing you how to place your order.
Click here to jump to the ordering system. You can create an account with us or login with your existing username and password.
If you have your school’s 4 digit resource list code, you can then enter that in the screen as prompted, or you can search for your school by state and school name.
All the lists for your school will appear and you can select your year level to see all your resources.
Watch our overview video here to learn how easy it is to place your order with Campion
or view the step-by-step guide here.
You can also come into one of our Retail Service Centres.
Ordering your digital resources such as access codes and eBooks etc is easy. When ordering online, follow our instructions on how to order and when you get to your school’s resource list, look for the relevant digital items on your list.
They will generally have something in the title to indicate they are a digital product, such as “Access Code” or “Interactive” or “MyConnect” or “eBook”.
These items can also be ordered in-store at Retail Service Centres.
If the status of your order says ‘Submitted’, you can add, delete or swap items on your order (except for any digital products), or you can cancel your entire order (excluding digital products). Watch this video to see how it’s done.
Log into your Campion Account and you will see your delivery timeframe listed in the ‘Delivery’ column for each order you’ve placed. You can also see the status of your order, to check if it has left our warehouse yet. Once your order has left our warehouse, we’ll email you the Australia Post tracking details so that you can check the progress of your delivery.
You can also check your delivery timeframe on your confirmation email.
If you’re not getting Campion emails, check your junk inbox.
If you have changed your mind about a textbook, non-digital book pack or calculator purchase, we are pleased to offer you a refund or exchange provided that:
- You return the item within 14 days of purchase or before 13 February 2023, whichever is later
- You produce proof of purchase (your original receipt or online proof of purchase)
- The item is in original condition, including any original packaging (including shrink-wrapping) and is unused and as sold
Unfortunately we cannot accept digital resources, individual stationery items, or items that were shrink-wrapped and have been unwrapped, unless there is a manufacturer fault or consumer law applies.
You can return items to any Campion retail store or by post — check here for detailed information.
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We want to help! For more information, help and support please head here.
